Your Voice Matters
Measuring what matters most to patients
Your Voice Matters
Measuring what matters most to patients
Our Partners
Voice of the Patient in partnership with the AHSA
We provide services to the following health funds and organisations
We provide services to the following health funds and organisations
We provide services to the following health funds and organisations
We provide services to the following health funds and organisations
We provide services to the following health funds and organisations
FAQs
"How do you collect information about my experiences?"
We ask you to tell us about them. More specifically, we use a range of international and local, independently validated, question sets to guide you through specific aspects of your care and collect information about your health interactions.
"When will I have the opportunity to provide feedback and how long does it take?"
We will normally only ask you to provide us with feedback on two or three occasions:
The first is as close to your treatment date as possible (ideally, before you go to the hospital). The second will be a couple of weeks or months after you have been discharged and you are well on your way to recovery.
Each question set is designed to match your treatment and procedure - this should not take more than a minute or two to complete. So in total, we are asking for 4 minutes over three to six months.
"Will my doctor or the hospital know what I say?"
No. Your individual responses are confidential and will not be shared with your doctor or the hospital.
"How will you protect my data and privacy?"
We take the protection of privacy very seriously and we handle all data in strict accordance with the Australian Privacy Act and guiding regulations. Our role is to support you to use your experiences in a meaningful way to improve the quality of care.
If you have opted-out of receiving communications from your health fund we will not contact you. You are also welcome to opt-out of the process at any time.
"What should I do if I had a really good experience or if something went wrong?"
If you had a great experience then please tell us about it.
If you suspect or know that something went wrong, we suggest you contact your health fund right away.
"How do I know that this is legitimate?"
If you have received anything from us, it is because we have partnered with your health fund. Please feel free to contact them directly to confirm if you should participate or would like additional information.