Good health care is ultimately defined by patients because it has to meet their needs:
A longer and better life. Alleviation of physical and mental suffering caused by disease. Physical and mental wellbeing enabling the fullest possible participation in life – at work, at play, and with our families.
Understanding and measuring the patient's perspective is essential for determining the true value of healthcare. It provides a unique perspective on the patient experience that is often overlooked in traditional healthcare measures. When measured, evaluated, and articulated correctly, patient-reported data provides the most accurate reflection of the value of healthcare services.
The inclusion and detailed consideration of patient-reported data and the outputs represent what patients genuinely value and experience when seeking care. It represents focused and first-hand information from the most valuable stakeholder in the healthcare market – the patient.